I build from the ground up
and own the whole stack.

FEMA, via Sensis

Built and managed Experience Cloud sites with public access, guest-user configuration, and custom sharing rules supporting public-facing FEMA services, inside HIPAA- and FISMA-aligned orgs. Unauthenticated users, a federal security posture, and content that has to be right when people are in a crisis.

Programs the work supported, among many others:

Augusta Precious Metals

A client-facing portal giving customers secure access to their trade documents and live pricing, replacing email-driven document handoffs. AML- and KYC-aligned data visibility across roles and profiles in a regulated precious-metals business, alongside a NetSuite integration that cut manual data entry by 40%.

The sharing model is the product

Guest-user permissions, sharing sets and sharing rules, what a login-less visitor can touch versus what an authenticated partner can see, and how all of it survives an audit. I have designed both ends of that spectrum in production, and I still treat every public page as stateless and every approval link as something an email scanner will click first.

NMLSScout

Replaces manual loan officer research with a sub-five-second AI lookup. Salesforce LWC and standalone PWA, one-click sync to record. Pattern transfers cleanly to support ticket deflection and in-product diagnostic tooling.

RedFlag

Multi-photo contract scanning with Claude Vision, risk scoring, branded PDF exports, Stripe billing. End-to-end product proof of AI document processing, the same engine pattern that powers modern in-product guidance and support diagnostics.

Prospect Pages

End-to-end productized delivery: intake form to site generation to deploy, 7 templates not locked to vertical, color picker for accent overrides, AI scouting reports. Proof of moving Professional Services beyond bespoke into repeatable, scalable templated frameworks.

TPO Scenario Pricing Tool

Custom Metadata Type drives a dynamic LWC form with 37 case fields, auto-generated PDF quotes, one-click email approve and decline buttons. Replaced scattered email chains. Same architectural pattern works for in-product configuration and contextual guidance at scale.

NMLS Duplicate Finder

Scans Account, Lead, Contact, and Loan Officer for duplicates. Side-by-side cherry-pick merge, activity rollup, call history re-parenting. The kind of self-service tooling that lets the customer fix their own data without a support ticket.

Encompass to Salesforce Sync

Scheduled polls, month-scoped backfills, and a custom Apex REST endpoint that upserts loans idempotently, so any run is safe to repeat. Probe functions turned field discovery from guesswork into a five-minute query.

TPO Operation Metrics

Per-underwriter, processor, closer, and funder production with SLA math, an open-reviews at-risk board, and drill-downs to the loans behind every number. About 250 automated tests and a methodology document with reproduction SOQL.

Cake Underwriting

Ingests borrower documents, classifies with Claude Haiku, extracts with Claude Sonnet, then runs a calculation engine with contradiction checks. A paystub and W-2 fully extracted in about 21 seconds for roughly five cents.

Loyalty Cloud Architecture

A reference architecture, not a client build: volume-based tier engine (Bronze, Silver, Gold, Platinum), automated point accrual, partner-facing Experience Cloud portal, Marketing Cloud journeys on tier and inactivity. How I would structure partner loyalty on the platform.